CSR Part-time Night Shift ($3 - $4/hour): at least 24h/week, Vacancies: 10
+ Shift P1: 06:00 AM - 10:00 AM, Tuesday to Saturday - OPENING
(To ensure work quality, part-time call agents are required to register for a minimum of 24 working hours per week).
+ Note: During Wintertime in the US (Daylight Saving Time - starts on the second Sunday in March and ends on the first Sunday in November), the time frame will be offset by 13 hours (UTC Time zone).
More specifically, you will be responsible for the following tasks:
+ No experience required: Softel welcomes freshers with good English skills to handle customer service for telecommunication services in the U.S. through the hotline/contact center.
+ Identify and address customer needs, with a goal of total satisfaction.
+ Completes reports of calls and other data accurately and on time.
+ Refer issues and questions to managers if necessary.
Note: Ưu tiên các bạn có thể traning vào buổi tối vào 2 tuần đầu từ 9h tối đến 1h sáng

Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professional US policy program from the beginning.
Proficiency in English, and basic computer skills, including Outlook, Word, and Excel.
Part-time CSR candidates are required to be available for the initial 1-2 weeks of professional training. The company fully pays for this training period.
Effective multitasking, prioritization, and time management skills.
Quick, good communication and problem-solving skills.