Chi tiết thông tin tuyển dụng "Customer Service (Nhân Viên Chăm Sóc Khách Hàng)"
Mức lương
10 - 13 triệu
Địa điểm
- - Hà Nội: 22 Ơ2 Bán Đảm Linh Đàm, Phường Hoàng Liệt
Mô tả công việc
With nearly 25 years of establishment and development, DC Technology Company (founded in 2000) and PMAC Joint Stock Company (founded in 2020) have become leading companies in providing comprehensive solutions for the jewelry and precious metal manufacturing industry. Our expertise covers technology, machinery, equipment, supplies, and electroplating chemicals in the Indochina region.
We are currently recruiting for the position of Customer Service to support the company. Below are the details of the position:
JOB DESCRIPTION:
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, [protected info] other social media interactions within service level agreement.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Follow communication "scripts" when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Keep records of all conversations in the call center database in a comprehensible way
• Complete all required training courses to expand knowledge and performance level
• Support stores and other departments in matters related to Customer Services
• Do survey via calling to better understand customer insight and behavior
• Comply with the Company's processes, procedures, regulations, and standards
• Implement other tasks at line manager assigned
We are currently recruiting for the position of Customer Service to support the company. Below are the details of the position:
JOB DESCRIPTION:
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, [protected info] other social media interactions within service level agreement.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Follow communication "scripts" when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Keep records of all conversations in the call center database in a comprehensible way
• Complete all required training courses to expand knowledge and performance level
• Support stores and other departments in matters related to Customer Services
• Do survey via calling to better understand customer insight and behavior
• Comply with the Company's processes, procedures, regulations, and standards
• Implement other tasks at line manager assigned
Yêu cầu công việc
College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
Minimum 6 months experience in customer service/call center/ receptionist/secretary
English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
Proficient in using Excels is preferred
Good situation handling, listening and communication skills
Good writing and communication skills, good tasks, and time management skills
Minimum 6 months experience in customer service/call center/ receptionist/secretary
English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
Proficient in using Excels is preferred
Good situation handling, listening and communication skills
Good writing and communication skills, good tasks, and time management skills
Quyền lợi được hưởng
Competitive compensation: Attractive salary, 6-month performance evaluation, clear career advancement opportunities; 13th-month salary, holiday & performance-based bonuses (based on company results and individual achievements).
Full insurance coverage: Social, Health & Unemployment Insurance in accordance with labor law (contribution based on 70-80% of total salary).
Career development & learning: Exposure to senior leaders and industry networks; opportunities to participate in digital transformation and ERP projects; continuous training and skill development programs.
Positive culture: Young, dynamic, professional working environment with supportive managers and Board of Directors.
Company activities: Annual company trips, team building, volunteering programs, internal events and Year-End Party.
Full insurance coverage: Social, Health & Unemployment Insurance in accordance with labor law (contribution based on 70-80% of total salary).
Career development & learning: Exposure to senior leaders and industry networks; opportunities to participate in digital transformation and ERP projects; continuous training and skill development programs.
Positive culture: Young, dynamic, professional working environment with supportive managers and Board of Directors.
Company activities: Annual company trips, team building, volunteering programs, internal events and Year-End Party.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty Cổ Phần PMAC
PMAC là công ty cung ứng phân phối và dịch vụ LAB chuyên sâu ngành Kim loại quý; đại diện cho 2 tập đoàn đứng đầu thế giới Umicore (Bỉ) và Thermo Scientific (Mỹ). Công ty kế thừa đội ngũ nhân sự 5 đến 20 năm kinh nghiệm chuyên ngành từ công ty trong cùng hệ thống của mình, có phòng thí nghiệm đạt chuẩn quốc tế và am hiểu Luật và thị trường Việt nam.
Sau gần 4 năm chính thức đi vào hoạt động, nay Công ty Cổ phần PMAC đã đánh dấu giai đoạn phát triển mạnh mẽ sang lĩnh vực công nghệ cao, công nghiệp phụ trợ bằng 1 văn phòng trực tiếp tại Khuôn viên các trường Đại học, Viện Nghiên cứu tại Khu Công nghệ Cao, Thành phố mởi Thủ đức. Thành phố Hồ Chí Minh.
Sau gần 4 năm chính thức đi vào hoạt động, nay Công ty Cổ phần PMAC đã đánh dấu giai đoạn phát triển mạnh mẽ sang lĩnh vực công nghệ cao, công nghiệp phụ trợ bằng 1 văn phòng trực tiếp tại Khuôn viên các trường Đại học, Viện Nghiên cứu tại Khu Công nghệ Cao, Thành phố mởi Thủ đức. Thành phố Hồ Chí Minh.
Quy mô
Từ 26 - 100 nhân viên Nhân viên
Địa chỉ
Trung Tâm Công nghệ cao, Tòa nhà HUTECH, Lô E2B4, đường D1, Khu Công Nghệ Cao, Phường Long Thạnh Mỹ, TP. Thủ Đức, HCM
