Chi tiết thông tin tuyển dụng "Customer Service (Open to Freshers, Upto 16Mil)"
Mức lương
11tr-16tr ₫/tháng
Địa điểm
- Lancaster Luminaire Building, 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da District, Ha Noi
Mô tả công việc
You will:
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Act as the first line of contact for support enquiries from the Microsoft Community and users of designated Microsoft services, presenting a friendly, supportive and efficient public face for our organization.
• Respond to incoming queries in our community support, based on standard operating procedures and established stock responses or, when necessary, refer queries efficiently to appropriate support teams.
• Respond to queries within agreed time frames in accordance with team SLAs
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Act as the first line of contact for support enquiries from the Microsoft Community and users of designated Microsoft services, presenting a friendly, supportive and efficient public face for our organization.
• Respond to incoming queries in our community support, based on standard operating procedures and established stock responses or, when necessary, refer queries efficiently to appropriate support teams.
• Respond to queries within agreed time frames in accordance with team SLAs
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Uses automated tools to deliver solutions for a wide range of issues.
• Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc
OUR IDEAL CANDIDATES:
- Can onboard as soon as possible
- Good English (reading, writing, comprehension).
- Open to fresh graduates.
- Customer service mindset with a friendly and proactive attitude.
Working schedule:
- Fixed shift in one of the following: [protected info]:00-23:00, or 22:00-06:00 (assigned by the manager)
- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager)
- May include holiday and Tet shifts as assigned; allowances provided under labor law.
- The department head will communicate any changes to the shift or schedule.
WHY US?
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- Training offered
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
- Can onboard as soon as possible
- Good English (reading, writing, comprehension).
- Open to fresh graduates.
- Customer service mindset with a friendly and proactive attitude.
Working schedule:
- Fixed shift in one of the following: [protected info]:00-23:00, or 22:00-06:00 (assigned by the manager)
- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager)
- May include holiday and Tet shifts as assigned; allowances provided under labor law.
- The department head will communicate any changes to the shift or schedule.
WHY US?
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- Training offered
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Quyền lợi được hưởng
Thưởng
Competitive salary depending on experience
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
Full salary during the probationary period
12 days of annual leave
8 days of sick leave
Xem thêm
Competitive salary depending on experience
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
Full salary during the probationary period
12 days of annual leave
8 days of sick leave
Xem thêm
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty TNHH ITECHWX
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Quy mô
Từ 10 - 25 nhân viên Nhân viên
Địa chỉ
Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
