Chi tiết thông tin tuyển dụng "[HN] Call Agent (Spanish) / Part-Time"
Mức lương
3 - 5 USD
Địa điểm
- - Hà Nội: Tòa nhà HTP, 434 Trần Khát Chân, Phường Hai Bà Trưng
Mô tả công việc
Handle inbound and outbound calls for Spanish-speaking customers in the U.S. regarding telecommunication services (Lifeline, ACP, etc.)
Identify and address customer needs to ensure satisfaction and service quality
Accurately record call logs and data in the system
Escalate complex cases to supervisors when necessary
Work directly at 434 Tran Khat Chan, Hai Ba Trung district, Hanoi.
Identify and address customer needs to ensure satisfaction and service quality
Accurately record call logs and data in the system
Escalate complex cases to supervisors when necessary
Work directly at 434 Tran Khat Chan, Hai Ba Trung district, Hanoi.
Yêu cầu công việc
Fluency in Spanish (speaking, listening, reading, and writing). English comprehension is also required for internal communication and training.
Customer service experience is preferred, but fresh graduates are welcome - training provided.
Basic computer skills: Outlook, Word, Excel.
Strong communication, problem-solving, and multitasking skills.
Customer service experience is preferred, but fresh graduates are welcome - training provided.
Basic computer skills: Outlook, Word, Excel.
Strong communication, problem-solving, and multitasking skills.
Quyền lợi được hưởng
1.General Benefit Package:
Training: Includes customer service soft skills, US telecom law & policy, and Lifeline program procedures.
Working environment: 100% US customers. Improve both Spanish and English communication skills daily.
Fully equipped office: Computers, headsets, lockers, health supplements, imported fruits, instant meals, coffee/tea station, microwave, refrigerator, etc.
Work with major US telecom carriers.
2. Official Employee Benefits:
12 annual leave days (unused days compensated in December payroll)
11 public holidays as per Vietnam's labor law
Full insurance package (social, health, unemployment)
Company union benefits: birthdays, Women's Day, support for sickness/maternity/funerals, etc.
Clear promotion path: CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager
Career mobility: Opportunity to move across departments based on potential
Rotation opportunities: Top performers may be sent to the US headquarters for training and exposure
Training: Includes customer service soft skills, US telecom law & policy, and Lifeline program procedures.
Working environment: 100% US customers. Improve both Spanish and English communication skills daily.
Fully equipped office: Computers, headsets, lockers, health supplements, imported fruits, instant meals, coffee/tea station, microwave, refrigerator, etc.
Work with major US telecom carriers.
2. Official Employee Benefits:
12 annual leave days (unused days compensated in December payroll)
11 public holidays as per Vietnam's labor law
Full insurance package (social, health, unemployment)
Company union benefits: birthdays, Women's Day, support for sickness/maternity/funerals, etc.
Clear promotion path: CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager
Career mobility: Opportunity to move across departments based on potential
Rotation opportunities: Top performers may be sent to the US headquarters for training and exposure
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
CÔNG TY TNHH CÁC GIẢI PHÁP SOFTEL
Công ty viễn thông lớn tại Mỹ, có 4 nhà mạng lớn tại Mỹ là NewPhone, Cintex, Airtalk. Airvoice phủ sóng khắp nước Mỹ. Softel Solutions là công ty con tại Việt Nam
Quy mô
Từ 26 - 100 nhân viên Nhân viên
Địa chỉ
D12 BT04 Khu Đô Thị Việt Hưng, Phường Giang Biên, Quận Long Biên, Thành phố Hà Nội.
