Chi tiết thông tin tuyển dụng "Technical Support (HSK5-6 Advanced Chinese - Open To Fresher - Up To 24M"
Mức lương
Thỏa thuận
Địa điểm
Hà Nội
You will:
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Qualifications:
MUST-HAVE
Advanced Chinese proficiency (spoken and written). HSK 5 or above is preferred
Open to freshers and candidates from non-technical backgrounds.
Good communication skills, able to explain information clearly and professionally.
Customer-oriented mindset with a positive and supportive attitude.
NICE TO HAVE
Proficiency in both English and Chinese.
Prior experience in customer service or customer support.
Working hours: Any assigned shift within 6:00 AM - 6:00 PM
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
May include holiday and Tet shifts as assigned; allowances provided under labour law
Benefits:
Offer up to 24mil Gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Email: [protected info]rking location: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi
Working hour: 8:00 - 17:00, 5 shifts/weeks
Reviews issues and contacts customers to understand issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Qualifications:
MUST-HAVE
Advanced Chinese proficiency (spoken and written). HSK 5 or above is preferred
Open to freshers and candidates from non-technical backgrounds.
Good communication skills, able to explain information clearly and professionally.
Customer-oriented mindset with a positive and supportive attitude.
NICE TO HAVE
Proficiency in both English and Chinese.
Prior experience in customer service or customer support.
Working hours: Any assigned shift within 6:00 AM - 6:00 PM
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
May include holiday and Tet shifts as assigned; allowances provided under labour law
Benefits:
Offer up to 24mil Gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities
Email: [protected info]rking location: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Ward, Hanoi
Working hour: 8:00 - 17:00, 5 shifts/weeks
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty TNHH iTechwx
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Quy mô
Từ 501 - 1000 nhân viên Nhân viên
Địa chỉ
92 Nguyễn Hữu Cảnh, phường Thạnh Mỹ Tây, thành phố Hồ Chí Minh
